Payments

See what you owe, pay it, set up Direct Debit and look back over your payment history.

Paying a fee

1. Open Payments, or tap the amber or red Pay pill at the top of your dashboard
2. Click Pay now. If more than one payment is due, the banner says how many are due and you pay each one from the list below it
3. Choose how to pay from the options your club offers, such as Pay with card
4. You'll get a payment receipt by email

Payment methods

Click Manage methods on the Payment method card, or go to Payments → Payment methods.

• Set up Direct Debit — connect your UK bank account for automatic collection through GoCardless. Your bank takes 1–3 working days to activate it, and you don't need to do anything while you wait
• Cards — saving a card to reuse isn't available in the portal at the moment, so you pay by card one payment at a time with Pay now

There's no button in the portal to cancel a Direct Debit. You can cancel it with your bank at any time under the Direct Debit Guarantee, but tell your club too so they can sort out another way to pay.

Automatic payments

If you've set up Direct Debit and your club collects fees automatically, your monthly fees come out of your bank account without you doing anything. Before each collection, GoCardless emails you advance notice, so you won't get a separate invoice or reminder from the club for it.

If a Direct Debit fails, the payment shows Direct Debit failed and a Pay by card button, so you can settle it yourself.

Payment plans

If your club has set up a payment plan for you, it appears under Payment plans with each instalment, its due date and its status. Pay the next instalment with Pay Now, or clear the rest in one go with Pay All Remaining. Some plans are collected automatically by Direct Debit, and the plan says so.

Payment history

Under Payment history you'll see every payment with its status: Paid, Unpaid, Overdue, Failed, Refunded or Disputed. Use the All, Outstanding and Paid buttons to narrow the list.